Step 5

Service Costing & Benchmarking

USC IS THE PROCESS OF CALCULATING THE ACTUAL UNIT COSTS OF PROVIDING IT SERVICES

KEY POINTS

• Once actual unit service costs are determined they can be compared to market rates to identify potential savings opportunities
• One key goal for the IT organization is to have the cost of their services be at or below external service providers

DEPENDENCIES

• Services must be defined first
• Must have good consumption data
• Need cost data that is aligned with services
• Effective chargeback implementation requires unit service costs