Step 6
Chargeback
WHY IMPLEMENT CHARGEBACK?
- To understand the true costs of providing IT services
- To educate IT customers on the value of the IT services that are being provided
- As a tool to improve operating efficiencies and lower costs
- To enable customers to manage their own consumption of services and associated costs
- Reduce spend/costs
- More effective IT spending
- Improve demand & expense forecasting for the IT organization and its customers
- Key component of ITIL Financial Management
BENEFITS OF IMPLEMENTING CHARGEBACK
CHARGEBACK MODEL MATURITY CURVE
USED TO DETERMINE WHERE YOU ARE AND WHERE YOU WANT TO BE
THE CHARGEBACK JOURNEY
IMPLEMENTING CHARGEBACK IS AN EVOLUTIONARY PROCESS VS. ‘BIG BANG’
CHARGEBACK AUTOMATION & FREQUENCY
TO PERFORM FREQUENT CHARGEBACKS INCREASING LEVELS OF AUTOMATION ARE NEEDED
CHARGEBACK DATA REQUIREMENTS
TO CHARGEBACK ON A UNIT COST BASIS, UNIT CONSUMPTION & COST DATA IS NEEDED
GUIDING PRINCIPLES
CLIENT ITFM CASE STUDY
THIS IS ONE OF MANY EXAMPLES OF THE BENEFITS OF IMPLEMENTING ITFM PROCESSES
