Step 7

Benefits Realization

Review & Assess Benefits

  • Once you have successfully completed the ITFM pathway, you need to periodically assess the effectiveness of your ITFM program & determine if you are realizing the benefits that you expected.


  • You should perform follow up interviews with the same business leaders that you first spoke with at the beginning of this project to gauge their level of satisfaction
  • Use the same questions & have them rate their level of overall satisfaction with IT, then you can compare & measure the differences before & after the project & respond accordingly.