Customer Success

Retailer: Cost Transparency

Delivering cost transparency in a large retail environment

Delivering cost transparency in a large retail environment:

When it comes to determining total cost of ownership (TCO), it is vital for organisations to be able to place a single value on the complete life cycle of a capital purchase. This value includes every phase of ownership, from acquisition through operation, and includes the softer costs of change management that follows the initial acquisition, such as documentation and training.

In the retail space, it is therefore important to have a robust and repeatable system that enables the business to calculate the TCO of its IT, Logistics and Property costs. One particular customer in this vertical market needed a robust granular model to charge back these costs to more than 20 different brands.

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